Shipping policy
Comet Frequency · shohamcapital.com · contact@shohamcapital.com
Last updated: October 13, 2026
Thanks for shopping with us. Here is how shipping works.
Where we ship
We ship to addresses in the 50 U.S. states and Washington, D.C. (including PO boxes), Canada, Israel, Japan, Australia and New Zealand.
We don't ship to other countries right now, and also not to U.S. territories (such as Puerto Rico or Guam) or APO/FPO/DPO military addresses for now. If you try to check out with an address we can't ship to, checkout won't let you finish the order.
How long it takes
Most of our products ship from our production partner, so they take a little longer than something pulled off a shelf.
| Item type | Time to prepare and pack | Typical total time from order to your door |
|---|---|---|
| Production-partner items (hoodies, joggers, tees and other apparel) | 2–5 business days | 6–11 business days |
| Items that ship from our stock (marked "Ships from our stock" on the product page) | 1–2 business days | 3–7 business days |
Delivery time by destination (production-partner items)
After 2–5 business days to prepare and pack, typical delivery times are:
| Destination | Delivery time after packing |
|---|---|
| United States | 4–6 days |
| Canada | 7–10 days |
| Israel | 9–11 days |
| Japan | 8–11 days |
| Australia & New Zealand | 15–17 days |
Business days are Monday through Friday, not counting U.S. federal holidays. These are estimates, not guarantees. From mid-November through December, carriers and production facilities get very busy and orders may take a few extra days. We post holiday order-by dates on the site each season.
Who makes and ships your order
We work with a trusted production partner. They prepare and ship those items from facilities in the United States. Items that ship from our stock are sent from our own location in New Mexico.
If you order more than one item, they may arrive in separate packages on different days. Each package has its own tracking number.
Shipping costs
Any shipping charge is shown at checkout before you pay. If a product or promotion says "free shipping," you won't be charged for shipping on that order.
Tracking
When your order ships, we email you a tracking number. If an order ships in more than one package, you'll get a tracking email for each one. Can't find it? Check your spam folder, or email us at contact@shohamcapital.com.
Changing or canceling an order
Orders from our production partner go into production quickly, often within a few hours. If you need to change your address, size, or anything else, email us as soon as possible with your order number. If your item hasn't started production yet, we'll make the change or cancel the order for a full refund. Once production has started, we usually can't change or cancel it.
Please double-check your address
Please make sure your shipping address is complete and correct. If a package comes back to us because the address was wrong or incomplete, or because nobody picked it up, we'll let you know. We can reship it once you pay the new shipping cost, or you can choose a refund of the item price.
If your order is late, lost, or marked delivered but you didn't get it
- Running late: If your order hasn't arrived 5 business days after the estimated delivery date, email us and we'll look into it.
- Lost in transit: If the carrier lost your package, we'll send a free replacement or give you a refund. Please tell us within 30 days of the estimated delivery date.
- Marked "delivered" but not there: First check with neighbors and your building's mailroom, and look around your porch or mailbox. Then email us within 30 days of the estimated delivery date and we'll work with the carrier to help.
If we can't ship on time
If we learn we can't ship your order within the time shown above, we'll email you right away with a new estimate. You can then choose to wait or cancel for a full refund. If we can't meet the new date either, we'll check with you again.
Damaged or wrong items
If something arrives damaged, defective, or not what you ordered, see our Refund & Return Policy. We'll make it right.
Questions?
Email contact@shohamcapital.com. We usually reply within 1–2 business days.