Refund policy
Comet Frequency · shohamcapital.com · contact@shohamcapital.com
Last updated: October 13, 2026
We want you to love what you ordered. If something goes wrong, here is how we'll fix it.
Items from our production partner
Most of our products (hoodies, joggers, tees and other apparel) ship from our production partner. All sales on these items are final except for items that arrive defective, damaged, or wrong.
We'll replace or refund it if:
- it arrived damaged (for example, torn fabric or a broken zipper),
- it has a manufacturing defect (for example, a smudged, crooked, or faded design, or a hole or loose seam),
- it is defective because the design is wrong, misplaced, or in the wrong colors, or
- you got the wrong item, size, or color, meaning something different from what your order confirmation shows, or something is missing.
How to report a problem: email contact@shohamcapital.com within 30 days of delivery with:
- your order number,
- a short description of the problem, and
- a clear photo of the issue. For a problem with the design, include the design and the label in the photo if you can.
You choose between a free replacement or a full refund for the affected item. In most cases you don't need to send anything back.
We can't accept returns or exchanges for:
- ordering the wrong size or color (please check the size chart on each product page before you order),
- changing your mind or no longer wanting the item, or
- small differences between screen colors and the colors on the finished item, or tiny variations in design placement that are normal for these items.
All sales are final except for items that arrive defective, damaged, or wrong, so we can't take these items back for the reasons above.
Items that ship from our stock
Some products are marked "Ships from our stock." These can be returned for any reason within 30 days of delivery if they are:
- unused and unwashed, and
- in their original condition and packaging, with any tags still attached.
How to start a return: email contact@shohamcapital.com with your order number and the items you want to return. We'll reply with return instructions and the return address. Please don't mail anything back before you hear from us, because packages sent without instructions may not be accepted.
Return shipping: if you're returning an item because you changed your mind, you pay the return shipping. If the item arrived damaged, defective, or wrong, we'll cover the return shipping or skip the return entirely.
Once we receive and check your return, we'll email you and refund the item price to your original payment method.
Refunds
- Refunds go back to your original payment method.
- We process approved refunds within 5 business days. Your bank or card company may take another 5–10 business days to post the money to your account.
- If shipping was free, there's nothing to deduct. If you paid for shipping, we refund it when the problem was our mistake (damaged, defective, wrong, or lost items).
Lost packages
If your package was lost in transit, see our Shipping Policy. We'll send a free replacement or give you a refund if you tell us within 30 days of the estimated delivery date.
Canceling an order
Orders from our production partner go into production fast, often within hours. Email us right away if you need to cancel. If production hasn't started, we'll cancel it and give you a full refund. Once production has started, the order can't be canceled. You're still covered for damage and defects as described above.
Gifts
If the item was a gift and arrived damaged or wrong, the gift recipient can email us with the order number (or the buyer's name and email) and a photo. Any refund goes to the original buyer's payment method.
Before you dispute a charge
If there's a problem, please email us first. We can usually fix it faster than a bank dispute can.
Questions?
Email contact@shohamcapital.com. We usually reply within 1–2 business days.